Return & Refund Policy — Bridal Blessing
At Bridal Blessing, each item is crafted and packaged with care. We want every customer to feel confident and supported in their purchase. Please review our return and refund guidelines below.
Returns Eligibility
We accept returns within 7 days of delivery for most items.
To qualify for a return, the item must be:
- In new, unused condition
- Free from fragrances, stains, or signs of wear
- Returned with all original components (cloth, figurine, vial, message card, packaging, etc.)
Handcrafted items that show wear or use cannot be accepted for return.
Non-Returnable Items (Sanitation & Hygiene)
For hygiene and sanitation reasons, the following items cannot be returned or exchanged once opened or handled, unless they arrived damaged or incorrect:
- Keepsake cloths / handkerchiefs
- Fabric items
- Decorative oil vials (if opened)
- Any personal-use item that cannot be safely resold
These items may only be returned if they were received damaged or if the wrong item was shipped.
Other Non-Returnable Items
- Personalized or custom-written message cards
- Custom-requested items
- Items marked final sale or clearance
- Digital downloads (if applicable)
Return Authorization (RA Number Required)
All returns require a Return Authorization (RA) number. Returns sent without an RA number will be refused, and no refund, exchange, or credit will be issued.
To request an RA number, please contact us by email only at:
he**@************ng.com
Include the following details in your email:
- Your order number
- Your full name
- Reason for return
- Photos if the item is damaged or incorrect
If your request is approved, your RA number and return instructions will be emailed to you.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged, or
- The incorrect product was sent.
We recommend using a trackable shipping method for all returns.
Refunds
Once an approved return is received and inspected, a refund will be issued to the original payment method within 5–7 business days.
Shipping fees are non-refundable unless the return is due to an error on our part (damaged or incorrect item).
Exchanges
We do not offer direct exchanges. Eligible items may be returned (with RA approval), and a new order may be placed separately if you wish to receive a different item.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us by email within 48 hours of delivery with photos attached. We will promptly offer a replacement or refund after reviewing your request.
Customer Support (Email Only)
All return inquiries and customer service requests are handled by email so we can provide a clear, written record for you and for our team.
Customer Support Email: he**@************ng.com
We aim to respond to all emails within 1–2 business days.